Questions, answered

Everything you might want to know before you order. If your question isn't here, just ask.

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What's in the box?

Everything the bowl needs: a pouch of broth (already seasoned with tare), fresh noodles, your protein, the garnishes, a little aroma oil that goes into your warm bowl first, and a recipe card that walks you through it. Every kit feeds two.

What should a proper ramen kit have in it?

Real broth, for a start, not a sachet or a stock cube. Then the seasoning, which in ramen is a separate thing called tare, an aroma oil, fresh noodles rather than dried, a protein, the garnishes, and a card that gets you from box to bowl without guessing. Ours has all of that, chilled rather than frozen, and it lands with everything portioned so the cooking is 10 minutes. If a kit is missing the broth or the oil, you are buying noodles.

Is there a vegetarian or plant-based bowl?

Yes. The Smoked Tofu & Spiced Miso Ramen is our plant-based bowl. All the detail is on its product page.

How long does it keep?

It's fresh, chilled food, so pop it in the fridge as soon as it arrives. The use-by date runs to the end of the week, so you can plan your ramen night rather than rush it, just eat it within the date on the pack. Not eating it this week? Freeze it before the use-by date and it'll keep for up to three months, then defrost it in the fridge and cook it within a day. One thing: the egg and the spring onions don't freeze well, so keep those out of the freezer.

Where are allergens listed?

In bold on every product page before you order, and again on the recipe card in your box. One thing worth knowing: we're a small kitchen, and a rotating special means new ingredients coming through it. We handle all major allergens, so we can't guarantee against traces. If you have a serious allergy, please talk to us before you order and we'll give you an honest answer.

How do I cook it?

The hard part takes us all day. You boil the noodles, heat the broth and build your bowl. 10 minutes, box to bowl. The recipe card walks you through it, step by step. If you can boil water, you'll be fine.

Is a kit a full meal, or do I need to add things?

It's a full meal for two, and there's nothing else you need to buy. Every kit has the broth, the tare, the aroma oil, fresh noodles, the protein and the garnishes for two proper bowls. The extras, like our marinated egg and more chashu, are there for the heartiest of appetites, not because anything is missing.

Where do you deliver?

Mainland UK, fresh to your door. We can't deliver to the Highlands, the islands or Northern Ireland just yet, because chilled next-day delivery doesn't reach them reliably.

When will it arrive?

Order by Sunday 8pm. Delivered Thursday or Friday, fresh and insulated, straight to your door. Pop it in the fridge as soon as it lands. If it ever arrives warm, don't eat it. Just get in touch and we'll put it right.

Can I track my box?

Yes. Once it's on its way, head to slurpped.co.uk/track, pop in your order number and postcode, and you'll see exactly where it's got to. If you've got an account, it's in there too, under Track your order.

What if I'm out?

No problem. The driver leaves it in your chosen safe place. The box is insulated and packed cold, so it'll hold until you're home. If there's a good spot, add a delivery note at checkout.

How much is delivery?

£4.95, and free on orders over £40, so two kits and delivery's on us.

How does the subscription work?

Your choice: weekly, fortnightly, every three weeks or monthly, as often or as little as you like. Pick your broths, we do the long bit, and dinner turns up. From your account you can swap bowls, skip a delivery, pause, or change your address in a couple of taps. Extras work the same way, and you can subscribe to those too, on their own schedule. And if you'd rather not subscribe at all, one-off boxes are always there.

How do I cancel?

Any time, in your account, and it takes about a minute. If it's not for you right now, that's completely fine. And when you fancy it again, you can restart your subscription in your account just as easily.

Can I change or cancel an order once it's placed?

Yes, up to the Sunday 8pm cutoff. Subscribers can make changes in their account; for a one-off order, just send us a message before the cutoff and we'll sort it. After that we've already started on your order, so it's locked in for that week.

Can I send it as a gift?

You can. We do gift cards. You'll find them on the gifts page.

What happens to the packaging?

Every layer of the box, and what to do with each bit when you're done, is on our sustainability page.

Still got a question?

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