Refund policy

Something wrong with your kit? If your box arrives damaged, warm, or with something missing, email support@slurpped.co.uk within 24 hours of delivery with a photo and your order number. We'll put it right with a replacement or a refund. If one component's affected rather than the whole kit, we'll sort that part. If the box arrives warm, don't eat the contents. Photograph it and get in touch.

The 24-hour ask helps us fix things while the evidence is fresh. It doesn't affect your statutory rights under the Consumer Rights Act 2015.

Change of mind. Our kits are fresh, chilled food, so by law they're exempt from the 14-day return right. Once the Sunday 8pm cutoff passes, we've made your food and can't take it back. Need to cancel a one-off order before cutoff? Email us and we'll refund in full.

Extras (chopsticks, spoons and other non-food items). You have 14 days from delivery to change your mind. Unused, in original packaging, and you cover return postage. Refunded within 14 days of the item reaching us.

Delivery problems. If something's gone wrong in transit (late, lost, or left in the wrong place), email support@slurpped.co.uk with your order number and we'll look into it with our courier.

Refunds go back to your original payment method, normally within 5 working days of us agreeing it.

Subscriptions. Skip or cancel before Sunday 8pm and that week's box doesn't ship and doesn't charge. Full details in our Subscription Policy.

Slurpped Ramen Ltd · 80B High Street, Hanham, Bristol BS15 3DS · Company no. 17149671 · VAT GB518076193